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FAQ


BONUSES

WHAT IS A WAGER REQUIREMENT, AND HOW DOES IT WORK?

At Tip Top Bingo your money is always yours! That’s why we never tie up your real money with bonus money, allowing you to withdraw at any time.

The wager requirements are in place so that we can give bigger bonuses more often, and provide you with a friendlier and more exciting bingo experience.

Each bonus received will come with a pre-defined wagering requirement. This means that if you play a game with your bonus funds and win, those winnings will go into your Bonus Balance until you have played through the required wagering requirement. The remaining bonus is then moved straight over to your real balance, once the wager requirement is fulfilled.

We always communicate the wager requirement when we offer a bonus, and make sure it’s easy to keep track of all your bonuses.
Furthermore, check out the Bonus tab on your account page.

TYPES OF BONUSES

We love giving bonuses! It’s our way of giving our players some extra money to play with. Tip top Bingo offers two types of bonuses: the Bingo Bonus and the Casino Bonus.

  • Bingo bonuses can be used to play in all bingo rooms, and is valid for all bingo games.
  • Casino bonuses can be used to play any slots, table, and scratch card game.

Real money can be used to play any game, and your balance knows to automatically use the correct bonus for each game type. If available, real money will always be used before bonus money. Because of this, you can always cash out your real money winnings at any time, without worrying about wager requirements.

CASHING OUT BONUSES

You are always able to cash out your funds at any time. The assigned wager requirements must be completed for each bonus before it’s transferred to real money and can be cashed out.

TRANSACTIONS

Your privacy and security is top priority for us; that’s why all your transactions are handled by a SSL protocol with 128 bit encryption. This means that all communication between your computer and our servers are encrypted, and doesn’t end up in the wrong hands.

DEPOSITS

Logged in players can top up their accounts at any time. To reach the virtual cashier, simply click the Banking button in the header of either the site or the games lobby. Please note that it can take up to 5 minutes before you’ll see your balance updated after making a deposit.

PAYMENT METHODS

We accept most payment methods including PayPal, Paysafe, NETELLER, Visa card, Debit card, Master card, and Maestro.

DEPOSIT BONUS

Tip Top Bingo often gives deposit bonuses. These bonuses are either a match in percentage, or are given as a fixed bonus amount. Example of a percent bonus: 50% deposit bonus means that we’ll match the deposited amount with a bonus equivalent to 50% of the deposited amount. So a £10 deposit will give a £5 bonus, while a £20 deposit will result in a £10 bonus.

Example of a fixed bonus: A £5 fixed bonus means that the player receives the £5 bonus, regardless of whether the deposited amount is £10, £20 or £30.

PAY ATTENTION TO TERMS

All deposit bonuses come with some basic terms, such as minimum amount to qualify for the bonus, maximum bonus amount you can receive, and valid dates. We recommend you take note of these terms, as we would hate for you to lose the opportunity for any bonus.

BONUS CODES

Most deposit bonuses require that you use a special bonus code. These codes are usually sent through email, SMS, or on our social media fan pages.

The bonus code is entered when you’re making the deposit at the cashier, and the respective bonus is then credited to your account upon completion.

Make sure to type the code exactly as it appears in order to avoid missing out on any bonus.

SETTING LIMITS

You can set your own deposit limit and in doing so, take control of your spending. Limits are easily set in the virtual cashier according to either the day, week, or month. To reach the virtual cashier, simply click the Banking button in the header of either the site or the games lobby, and navigate to the Deposit Limits section.

CASH OUT

Tip Top players can cash out at any time. To withdraw funds, open the virtual cashier by clicking on the Banking Button in the header of either the site or the games lobby, and navigate to the Withdrawal section.
The minimum withdrawal amount is £30.

WITHDRAWAL TIMES

Withdrawals are processed based on the method that you have used to make your deposit.
Please find the different withdrawal timeframes below (based on business days):

CREDIT/DEBIT CARD

Withdrawal process time: 48 hours Withdrawal completion time: 5 days Total time: 4-7 days

MASTERCARD (UK ONLY)

Withdrawal process time: 48 hours Withdrawal completion time: 2-3 days Total time: 3-5 days

CHEQUE

Withdrawal process time: 48-72 hours Withdrawal completion time: UK only - up to 6 days, Europe 7-10 days, ROW - 10-15 days Total time: UK - 5-8 days, Europe up to 15 days, ROW - up to 21 days

NETELLER

Withdrawal process time: 48 hours Withdrawal completion time: 2-3 days Total time: 4-5 days

WIRE TRANSFER

Withdrawal process time: 48 hours Withdrawal completion time: 4-7 days Total time: 7-10 days

PAYPAL

Withdrawal process time: 48 hours Withdrawal completion time: 2-3 days Total time: 4-5 days

HOW TRANSACTIONS APPEAR ON YOUR STATEMENT

Your deposits and withdrawals will be listed on your bank statement under the title Cassava Enterprises, or Virtual MaSerIRL.

REVERSALS

If you've requested a withdrawal of funds but still fancy playing, you can reverse your withdrawal request during the first 48 hours. Reversals are made in the virtual cashier, which you can reach by clicking the Banking button in the header of either the site or the games lobby.

COINS

WHAT ARE COINS

All players are rewarded with Loyalty Coins when they play our bingo and casino games. The coins can be converted into bingo bonuses - which you can play and win with!

HOW DO YOU GET COINS?

It’s really easy to earn coins! Players are rewarded with 1 coin for every 25p played in bingo, and for every £10 played on slots and casino games
(You also earn coins playing with your bonus money; 1 coin for every £2 bingo bonus, and 1 coin for every £50 casino bonus).
These coins are automatically added to your coins balance.

WHAT CAN YOU DO WITH COINS

You can convert your coins into a bingo bonus on your Account page, and your bingo balance will be topped up right away.
You’ll get a £1 bingo bonus for every 1,000 coins converted.

GETTING STARTED

SIGNING UP

You need to register and create an account with Tip Top Bingo before you can take part of any of our promotions or offers. You can sign up here – it only takes a minute and no downloads are needed.

Be sure to fill in your details correctly so we can notify you of your winnings, share our promotions, and send you prizes.

You must be 18 or older to open an account with us. We reserve the right to request proof of age from any potential player and to suspend his/her account until documentation is provided.

LOGIN IN

Once you’ve signed up you can login to the site at any time, from both PC and mobile devices. Clicking the Login button in the header opens a pop-up where you’ll type in your username and password.

LOST DETAILS

In the case of forgetting your login details, you will always be able to reset your password with the email you signed up with. Click the Forgot Password link in the login pop to reset your password, or click here to reset it now.

GAME PLAY

DISCONNECT

You need to be connected via internet in order to play our games. As soon as you’ve purchased your tickets, you’ve been entered into a bingo game, even if you get disconnected or log out. The game outcome is generated at our servers, so if one of the cards you’ve purchased is a winner, you won’t lose out. If you get disconnected for any reason and you have already purchased cards, check your Transactions History in your My Account page to see if you have won.

If you can’t connect to the chats you might have a firewall that’s disabling communication between our chat server and your computer. This can often be resolved by changing the settings in the firewall.

FREE BINGO TICKETS

Players often receive free tickets to our different jackpot games. You’ll find your free tickets when you enter the relevant bingo room. Any winnings generated from a free ticket are automatically transferred to your real balance.

FAIR PLAY

To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure random results. Whether it's the bingo ball selection, a roll of the dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is random. The system has been rigorously tested by running millions of rounds and examining the results. The system is also systematically tested by Tip Top Bingo.

FREE SPIN VOUCHERS

Tip Top players frequently receive Free Spin Vouchers; these vouchers provide the player with a finite number of free spins on a specific game. For example- 10 Free Spins on Fluffy Too.

The best thing about the Free Spin Vouchers is that you almost always win; and all winnings are in Games Bonus balance.

HOW TO PLAY & WIN

You can play your Free Spin at any time, as the vouchers can be claimed both on PC and mobile devices. Some games might only be available on a specific device, in which case the suitable device will be advertised on the voucher.

You need to be logged in to claim free spin vouchers. Simply click the Free Spins button to view your vouchers and play.

SUPPORT

HOW TO GET IN TOUCH

Our tip top support is available 24/7, and ready to take care of all of your bingo needs. For questions regarding deposits & transactions, bonuses, game queries, login problems and other technical Issues, please send an email to support@tiptopbingo.com, or give us a call toll free at 0800-018-3303 (+44-203-544-9658 if you’re outside of the UK).

Our promotions team love to hear your thoughts and feedback, so feel free to contact us anytime at promotions@tiptopbingo.com.

PROMOTIONS & OFFERS

Visit the promotions page to find out about our latest promotions. Many of our promotions will require that you have a valid email, or telephone number. You can at any time update your contact details in your account page.

Don’t forget to check out the My Offers section, which contains your personal bonuses and time limited deals.

Most promotions come with certain time limitations and terms so be sure to pay attention to these details as to not miss out on any winnings or prizes.

SECURITY

Your privacy and security is top priority for us. That’s why we use the latest encryption and security technologies to make sure that all of your transactions are safe with us, and don’t end up in the wrong hands.

We use a 128 bit encryption for all data that is sent between your computer and our server, thereby making it impossible for people or organizations to get access to confidential details.

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